Shipping policy
At Dicegs.com, every item is custom-made with care. Each order is crafted, inspected, and packaged with attention to detail to ensure the highest quality.
1. Processing Time
All our dice are custom-made and handled with care.
Orders are typically processed and dispatched within 1–3 business days.
During holiday seasons, production may take slightly longer.
2. Shipping Time
Once dispatched, orders generally arrive within 5 to 8 business days. However, during peak periods, please allow an additional 3 business days for delivery
Shipping times do not include processing time and may vary due to customs, weather, or high-volume periods.
3. Order Tracking
Yes! Once your shipping label has been created, you will receive an email notification with your tracking details. Please allow a few days for tracking updates to appear, as the package will be awaiting pickup and processing by the carrier. You can also You can track your order anytime here:
👉 Track your order
4. Shipping Address
Yes! You can update your shipping address by contacting us at support@dicegs.com or using our contact page
Please note: Once your order has shipped, we cannot change the address. If you need to make any adjustments, please do so before your order is dispatched.
5. International Shipping
Yes! We offer worldwide shipping, except for a few restricted countries. If you are unsure whether we ship to your location, please reach out to us.
6. Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Please note that tracking details may take up to 24 hours to update.
7. Customs, Duties & Taxes
- Customs fees, duties, and taxes vary by country and are the responsibility of the customer.
- For most countries, we cover customs fees in advance. However, if your country requires additional fees upon arrival, it is the customer’s responsibility to pay these charges.
- If international trade laws change and new tariffs are introduced after you place your order, the customer is responsible for covering any new tariff fees imposed by their country.
8. Lost or Damaged Packages
Lost Packages
If your order is lost in transit, we will provide you with a replacement at no additional cost. However, if the carrier encounters issues delivering your replacement package, it will be the customer’s responsibility to follow up with the carrier for further resolution.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours at support@dicegs.com. We will assist you in resolving the issue. Be sure to keep all packaging materials and damaged items, as they may be required for a claim.
Customer Service:
If you need help with your order, we’re here to assist you:
Email: Support@dicegs.com
Phone: +1 (613) 696-8736
Hours: 9:00 AM – 6:00 PM (EST), Monday to Friday
We typically reply within 24 hours.