FAQs

Father's day Adventure

No, not at all. This adventure is designed for complete beginners. The rules are simple, guided, and easy to follow.

No, this is a digital product only. You’ll receive the files by email. Each file is delivered optimized for screen use (tablet, laptop, or VTT) and prepared for easy home printing, so you can bring the atmosphere right to your table. No waiting, no shipping — you can set up your date night tonight.

This experience is made for Dad and his Kids. It’s designed to be played together as a fun and memorable family activity.

The adventure takes around 60 minutes, making it perfect for a special evening or a Father's Day surprise.

You’ll receive a fully designed 14-page digital personalized adventure PDF, including a custom cover, 3 beautiful map, a dedication page.

We customize key elements of the story using the details you provide — including Dad's name, Children names, Kingdom name and special touches that make the adventure feel unique to your family.

Your personalized files will be delivered by email within 1–2 business days.

No special materials are required. You can simply print the files and start playing. a D20 is recommanded.

Yes, the story and gameplay are designed to be simple, fun, and engaging for kids, while still enjoyable for adults.

Absolutely. This makes a unique and meaningful Father's Day gift that creates a memorable experience, not just a product.

You have a 12-hour grace period after placing your order to cancel it.
Once the final file has been sent by email, cancellations are no longer possible.
However, you can still request modifications even after the 12-hour cancellation period.

D20

1. Customization

1.1 Which face of the D20 is engraved?
The engraving is placed on the “20” face only.

1.2 What engraving options can I choose?
You can choose from the options shown in the customization menu (heart symbol, initials, initials + heart, initials + date, or you can make a custom request).

1.3 Can I change my engraving after ordering?
You can make changes within the 12-hour grace period after purchase.
After that, engraving changes may not be possible.

2. Materials & Quality

2.1 Are these real stones?
Yes, gemstone dice are carved from real stone materials.
Glass variants are available for brighter, more vivid colors.

2.2 Are the dice handled with care?
Absolutely. Each D20 is custom-made, inspected, and packaged carefully to ensure the highest quality.

3. Usage & Durability

3.1 Can I roll this D20 in actual gameplay?
Yes, but we recommend using a dice tray to protect the stone and your table.
Gemstone dice are heavier and can chip if rolled on hard surfaces.

4. Production & Processing

4.1 How long does customization take?
Each die is engraved and polished by hand.
Processing time is typically 1–3 business days before shipping.
During holidays, processing may take slightly longer.

5. Shipping & Delivery

5.1 How long is shipping?
Once dispatched, shipping generally takes 5–8 business days.
During peak seasons, please allow an additional few days.

5.2 Do shipping times include processing time?
No. Processing (3–5 business days) is separate from delivery time.

5.3 Will I receive tracking information?
Yes! A tracking number is emailed once your label is created.
Please allow a few days for updates while the carrier processes the package.
You can track your order anytime here: 👉 Track your order

5.4 Can I update my shipping address?
Yes — before your order ships.
Email support@dicegs.com to update your address.
After shipping, the address cannot be changed.

5.5 Do you ship internationally?
Yes! We ship worldwide except for restricted countries.
If unsure, feel free to contact us.

5.6 Will I pay customs, duties, or taxes?

Customs fees vary by country.
We cover most customs fees in advance.
If your country charges extra fees on arrival, the customer is responsible.
If new tariffs are introduced after your order, any new fees are the customer’s responsibility.

5.7 What if my package is lost?
If your order is lost in transit, we will send a free replacement.
If the replacement faces delivery issues, the customer must follow up with the carrier.

5.8 What if my item arrives damaged?
Contact us within 48 hours at support@dicegs.com
Keep all packaging and photos for claim purposes.

6. Returns, Refunds & Cancellations

6.1 Can I return a customized D20?
Custom-engraved items are final sale, unless they arrive damaged or defective.

6.2 What items are eligible for returns or refunds?
Eligible:

Items that arrive damaged or defective
Non-custom items in unused, original condition

Not eligible:

Custom-made items (unless defective)
Orders shipped to an incorrect address provided by the customer
Used, altered, or damaged items
Buyer’s remorse

6.3 What is the return window?
Customers have 7 days after delivery to initiate a return.

6.4 What is the window to report damage or defects?
You must contact us within 2 days of delivery.

6.5 Can I cancel or modify my order?
Yes:

You have a 12-hour grace period to cancel or modify your order.
If unfulfilled, we may still be able to cancel it after 12 hours.
Once shipped, no changes or cancellations can be made.

7. Customer Support

Email: support@dicegs.com
Phone: +1 (613) 696-8736
Hours: 9:00 AM – 6:00 PM (EST), Monday to Friday
We typically reply within 24 hours.

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.