Refund policy

At Dicegs.com, we strive to provide you with high-quality products and a seamless shopping experience. Please review our Returns & Refunds Policy below for eligibility and conditions.

1-Father's Day Adventure Night:

Please know that your satisfaction is our goal. These products are our humble works of art. We stand behind our products and with our customers! We want you to be satisfied with the outcome so we will make reasonable effort to ensure that you are happy with your purchase! If for any reason the outcome is not what you expected, please reach out so we can help resolve the issue.

We’re incredibly responsive and take great care of our customers. Please feel free to get in touch with us at support@dicegs.com with any questions or concerns and we'll be happy to help! 🙂

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Returns & Refunds

Customers have 7 days after delivery to initiate a return — please review our return eligibility below to see if the item you ordered qualifies for a return.

If you receive a product that is defective or damaged during shipping, we offer a 100% money-back guarantee or a replacement.
To qualify, you must contact us within 2 days of delivery at support@dicegs.com

Return Eligibility

✅ Eligible for Returns & Refunds:

  • Items that arrive damaged or defective

  • Non-custom items in unused and original condition

❌ Not Eligible for Returns & Refunds:

  • Custom-made items (unless they arrive damaged or defective)

  • Orders that fail to arrive due to incorrect shipping address provided by the customer

  • Items that have been used, altered, or damaged after delivery

  • Requests based on buyer’s remorse (ex: you changed your mind)

We reserve the right to deny refunds or returns if the item does not meet the eligibility criteria outlined above.

Order Cancellations & Modifications

We understand that mistakes happen! That’s why we offer a 12-hour grace period after an order is placed to make changes or request cancellations.

Cancellation & Modification Policy

1️⃣ 12-Hour Grace Period

Customers have 12 hours from the time of purchase to cancel or modify their order.

2️⃣ Cancellation of Unfulfilled Orders

If your order has not been fulfilled, you may request a cancellation beyond the 12-hour window.

3️⃣ Engraving Requests

Changes to engraving or custom details may not be possible after the 12-hour window,
but we will do our best to accommodate.

4️⃣ Fulfilled Orders

Once an order has been processed and shipped, we cannot make any changes or cancellations.

To request an order cancellation or modification, please contact us as soon as possible at support@dicegs.com

Customer Support
Email: Support@dicegs.com
Phone: +1 (613) 696-8736
Hours: 9:00 AM – 6:00 PM (EST), Monday to Friday
We typically reply within 24 hours.